Refund policy

RETURN AND REFUND POLICY

Right of withdrawal – European Union consumers

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the goods.

If an order consists of multiple items delivered separately, the withdrawal period begins on the day on which you or a third party designated by you receives the last item.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement sent to:

IVE LABS Sp. z o.o.
Email: biuro@ivelabs.pl

You may contact us by email to initiate the return process. We will provide you with the necessary return instructions.

Condition of returned goods

You may inspect and handle the goods only to the extent necessary to establish their nature, characteristics and functioning, in the same way as you would reasonably be able to do in a physical store.

You may be responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Original packaging should be used for the return where reasonably possible, particularly where it is necessary to protect the product during transport. The absence of original packaging does not, by itself, affect your statutory right of withdrawal.

Returning the goods

After notifying us of your decision to withdraw from the contract, you must return the goods without undue delay and no later than 14 days from the date on which you informed us of your withdrawal.

Returns should be sent to:

IVE LABS Sp. z o.o.
ul. Wojska Polskiego 16G
41-600 Świętochłowice
Poland

Please contact us at biuro@ivelabs.pl before sending the goods so that we can provide appropriate return instructions.

Return shipping costs

The customer bears the direct cost of returning the goods when exercising the statutory right of withdrawal.

We do not provide free return shipping for standard withdrawals unless expressly agreed otherwise.

If the return is required because the goods are defective, damaged, non-conforming with the contract, or because we supplied an incorrect product, we will cover reasonable return shipping costs in accordance with applicable law.

Refunds

If you validly withdraw from the contract, we will reimburse all payments received from you, including the cost of the least expensive standard delivery method offered by us.

If you selected a more expensive delivery method than our least expensive standard delivery option, the additional delivery costs will not be refunded.

The refund will be made without undue delay and no later than 14 days from the date on which we are informed of your decision to withdraw from the contract.

We may withhold reimbursement until we receive the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.

Refunds will normally be made using the same payment method that you used for the original transaction, unless expressly agreed otherwise. You will not incur additional fees as a result of the refund.

Custom-made and personalised products

The statutory right of withdrawal does not apply in cases provided for by applicable consumer law, including in particular to goods that are made to the consumer's specifications or clearly personalised.

This may include products manufactured, configured or modified specifically according to individual specifications provided or selected by the customer, such as individually specified dimensions, technical parameters, configuration or other customised characteristics.

A product is not excluded from the right of withdrawal merely because it is manufactured after an order is placed. The exception applies only where the requirements of applicable consumer law are actually met.

Where a product is custom-made or personalised and therefore excluded from the statutory right of withdrawal, this information will be communicated to the customer before the order is placed.

Damaged, defective or incorrect goods

Please inspect your order upon delivery.

If the product is damaged, defective, non-conforming with the contract, or if you have received an incorrect product, please contact us as soon as reasonably possible at:

biuro@ivelabs.pl

Please provide your order number and, where appropriate, photographs or other information that will help us assess the issue.

We will evaluate the issue and provide information about the appropriate next steps.

Nothing in this Return and Refund Policy limits or excludes any statutory rights you may have in relation to defective or non-conforming goods.

Exchanges

If you would like to exchange a standard product for another product, please contact us at biuro@ivelabs.pl.

Where appropriate, the simplest procedure may be to return the original product in accordance with this policy and place a new order for the required product.

Business customers

The statutory 14-day right of withdrawal described above applies to consumers and does not automatically apply to purchases made solely in the course of business or professional activity.

Returns, cancellations and refunds relating to business-to-business (B2B) transactions may be subject to the terms of an individual quotation, order confirmation, contract or other terms agreed between the customer and IVE LABS Sp. z o.o.

Nothing in this section limits any mandatory rights that may apply under applicable law.