Shipping policy

SHIPPING POLICY

Last updated: August 29, 2026

This Shipping Policy describes the shipping and delivery terms applicable to products purchased from the online store operated by:

IVE LABS Sp. z o.o.
ul. Wojska Polskiego 16G
41-600 Świętochłowice
Poland

NIP: 6272784409
REGON: 525252407
Email: biuro@ivelabs.pl

1. Shipping Destinations

We ship products to Poland, other European Union countries and selected international destinations.

Available shipping methods and destinations may depend on the type, size and weight of the product and will be displayed during checkout where available.

For certain large, heavy, custom-made or industrial products, standard checkout shipping may not be available. In such cases, shipping arrangements and costs may be agreed individually with the customer.

2. Order Processing

Orders are processed after successful payment or payment authorisation, unless another payment arrangement has been agreed.

Processing time depends on product availability and whether the product is in stock, manufactured to order or customised according to the customer's specifications.

Estimated processing or production times, where applicable, are provided on the product page, during checkout, in the order confirmation or in an individual quotation.

3. Custom-made and Made-to-order Products

Some IVE LABS products are manufactured, assembled, configured or modified after an order is placed.

Delivery times for such products may therefore be longer than for products available from stock.

Where a specific production or delivery schedule has been individually agreed with the customer, the individually agreed terms will apply.

We will inform the customer of material changes affecting an agreed or estimated delivery date where reasonably possible.

4. Shipping Costs

Shipping costs are calculated based on factors including the destination, shipping method, size, weight and nature of the products.

Where shipping can be calculated automatically, the applicable cost will be displayed during checkout before the order is submitted.

For oversized, heavy, palletised or otherwise non-standard shipments, shipping costs may be calculated individually. In such cases, we may contact the customer before shipment to confirm the delivery arrangements and applicable costs.

5. Delivery Times

Delivery times shown in the store are estimates unless a specific delivery date has been expressly agreed.

Actual delivery times may vary depending on the destination, carrier, product availability, customs procedures and circumstances outside our reasonable control.

Once an order has been dispatched, the customer may receive tracking information where this service is available from the carrier.

6. Delivery and Risk

For consumers, the risk of accidental loss of or damage to the goods passes to the customer when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods, except where otherwise provided by applicable law.

Different delivery and risk-transfer arrangements, including applicable Incoterms, may be agreed individually for business-to-business (B2B) transactions.

7. International Shipping, Customs and Import Charges

Orders shipped outside the European Union may be subject to customs clearance, import VAT, customs duties, brokerage fees or other charges imposed by the destination country.

Unless expressly stated during checkout or agreed otherwise, customs duties, import taxes and other charges imposed by the destination country are not included in the product or shipping price and are the responsibility of the customer.

The customer is responsible for providing information reasonably required for customs clearance.

Customs procedures may cause additional delivery delays that are outside our reasonable control.

For B2B and individually arranged international shipments, specific Incoterms or other delivery conditions may be agreed separately.

8. Incorrect or Incomplete Delivery Information

Customers are responsible for providing complete and accurate shipping information.

If an order cannot be delivered because the customer provided an incorrect or incomplete address or other necessary delivery information, additional costs associated with redelivery or return of the shipment may be charged to the customer to the extent permitted by applicable law.

Please contact us as soon as possible at biuro@ivelabs.pl if you notice an error in your shipping information.

We cannot guarantee that shipping information can be changed after an order has been dispatched.

9. Damaged Shipments

Please inspect the shipment upon delivery where reasonably possible.

If the package or product appears damaged, please document the damage, preferably by taking photographs of the packaging and product, and contact us at:

biuro@ivelabs.pl

Please provide your order number and information concerning the damage.

Where appropriate, we may also ask you to retain the original packaging while the matter is being investigated with the carrier.

Nothing in this section limits your statutory rights regarding damaged or non-conforming goods.

10. Lost or Delayed Shipments

If your shipment appears to be significantly delayed or lost, please contact us at biuro@ivelabs.pl.

We will assist in investigating the shipment with the relevant carrier.

IVE LABS is not responsible for delays caused by circumstances outside our reasonable control. This does not limit any mandatory rights available to consumers under applicable law.

11. Returns

Shipping arrangements relating to returns and withdrawal from a purchase are described separately in our Return and Refund Policy.

For standard consumer withdrawals, the customer bears the direct cost of returning the goods, unless otherwise required by law or expressly agreed by IVE LABS.

Where goods are defective, damaged, incorrect or otherwise non-conforming with the contract, return shipping costs will be handled in accordance with applicable law and our Return and Refund Policy.

Returns should be sent, following the applicable return procedure, to:

IVE LABS Sp. z o.o.
ul. Wojska Polskiego 16G
41-600 Świętochłowice
Poland

12. Business Customers

For business customers, shipping and delivery terms may be specified in an individual quotation, purchase order, order confirmation or separate agreement.

Where individually agreed shipping terms conflict with this Shipping Policy, the individually agreed terms will prevail to the extent of the conflict.